Pogoji uporabe / Terms of Use

1. About the platform

Tačkica is a digital marketplace that enables pet owners to find and contact independent pet sitters. Tačkica does not provide pet care services, does not employ sitters, and does not act as a payment intermediary.

2. Platform liability

Tačkica accepts no liability for injury, illness, death, or loss of any animal during a sitting. Tačkica accepts no liability for property damage caused during a service. Full responsibility for the quality and safety of services lies with the sitter. Tačkica reserves the right to terminate access to the platform without prior notice.

3. Sitters – independent contractors

Sitters registered on Tačkica are independent contractors and are not employees of Tačkica. Each sitter is solely responsible for: the quality of their services, their own liability insurance, compliance with applicable law, and paying taxes and contributions from their activity.

4. Legal obligations of sitters

Every sitter offering pet care services through the Tačkica platform is solely responsible for complying with all legal requirements under applicable Slovenian law. This includes, among other things: • Caretaker certificate: under Article 15 of the Pravilnik o zaščiti hišnih živali (Rules on the Protection of Pet Animals, Official Gazette of the Republic of Slovenia), persons who professionally care for pets may be required to obtain the relevant certificate or training as prescribed by the competent authority. Tačkica does not verify the existence of such a certificate. • Facility requirements and UVHVVR registration: sitters who provide pet care on their own premises (in particular home boarding) are solely responsible for ensuring their facilities meet the applicable standards and, where required, are registered with the Administration of the Republic of Slovenia for Food Safety, Veterinary Sector and Plant Protection (UVHVVR). Tačkica does not inspect premises and is not responsible for their regulatory compliance. • Tax and business obligations: the sitter is solely responsible for reporting income, paying taxes, and registering a business activity where legally required. Tačkica is a neutral platform for facilitating contact between parties and does not verify whether sitters have obtained the required certificates, permits, or registrations. By registering on the platform, each sitter confirms that they will check and comply with all legal requirements applicable to their activity.

5. Pet owner responsibility

The pet owner is responsible for ensuring that: the animal is healthy and shows no signs of illness, the animal is vaccinated in accordance with applicable regulations, the sitter is informed of any health issues, special needs, or dangerous behaviour, and the animal has all required documentation.

6. Payment and disputes

Payment for pet care services is agreed and made directly between the pet owner and the sitter. Displayed prices are indicative and may vary by animal type and size — the exact price is shown on the sitter's profile and in the booking form. Tačkica does not process payments and is not a party to any contract between owner and sitter. In the event of a dispute, the parties should attempt to resolve it amicably. Tačkica does not act as arbitrator and is not liable for the outcome of any dispute.

7. Instant booking (⚡ Instant Book)

A sitter may enable 'Instant Book', meaning every booking request is automatically confirmed immediately without manual review by the sitter. By enabling this setting the sitter commits to honouring all automatically confirmed bookings within their marked available dates. A pet owner booking a sitter with Instant Book enabled is contracting directly with the sitter, not with Tačkica. The platform only provides automated communication and scheduling tools and does not act as a provider of pet care services.

8. Waiting list (⏳ Waiting list)

When a sitter has no available dates for the requested period, the pet owner may join a waiting list. This submits a request to be notified when the sitter marks the requested dates as available. Tačkica stores the requested dates and service type. When the sitter marks the full requested date range as available, the owner is notified and the waitlist entry is automatically deleted. Joining the waiting list creates no obligation for either party.

9. Photos during sitting (📸)

The platform allows sending photos directly in the chat during a sitting. Photos are automatically deleted after the recipient opens them once, or after 6 hours from the time of sending — whichever comes first. Photos are accessible exclusively to the participants of that conversation (owner and sitter). The sender is solely responsible for the content of any photos they share. Sharing photos that violate any law, the privacy of third parties, or intellectual property rights is prohibited. Tačkica does not retain permanent copies of photos and is not responsible for content exchanged by users.

10. Saving favourite sitters (❤️ Favorites)

Pet owners may save sitters to a favourites list. This list is visible only to the owner and is not publicly disclosed. The saved favourites list is permanently deleted when the account is deleted.

11. Push notifications (🔔 Push notifications)

The platform supports browser push notifications (web push). Upon consent, your browser's subscription key is stored in our database. Push notifications are sent exclusively for platform-related activity (new bookings, messages, waitlist availability). They are not used for marketing. You may revoke consent for push notifications at any time in your browser or device settings.

12. Sitter of the Month (🏆)

Tačkica automatically awards the title of 'Sitter of the Month' each month to the sitter with the most successfully completed bookings in the current or previous calendar month. The title is awarded algorithmically based on booking data and is publicly visible on the sitter's profile and in search results. Tačkica reserves the right to change the criteria, frequency, or discontinue the award at any time without prior notice. The title is informational only and does not constitute an assessment of service quality by Tačkica. Sitters have no right to demand the granting or retention of the title.

13. Sharing of contact information

A user's phone number is disclosed exclusively to the other party (owner or sitter) once a booking is confirmed. Before a booking is confirmed, the phone number is not visible to anyone except the account holder. By saving a phone number on the platform, you agree that it will be visible to the other party after booking confirmation. The purpose of disclosure is to enable urgent direct communication during the sit. We recommend that all arrangements between parties who connected through Tačkica be handled through the platform — this ensures protection for both sides: access to reviews, dispute resolution, and privacy. The platform automatically detects phone number sharing in chat and notifies the administrator. Harassment, suspicious behaviour, or platform abuse can be reported via the report button in the chat window. Violations of these terms may result in immediate account removal.

14. Identity verification (ID verification)

Sitters may voluntarily submit to manual identity verification by uploading a photo of an official identity document (national ID or passport). ID verification is available exclusively to sitters who have already obtained the Profile verified badge. The document is viewed exclusively by the Tačkica platform administrator. Upon completion of the review and approval or rejection, the document is immediately and permanently deleted — Tačkica does not store ID document images. The process is fully compliant with Regulation (EU) 2016/679 (GDPR).

15. Review system

After a completed booking, both parties may rate each other: the pet owner rates the sitter, and the sitter rates the pet owner. A review consists of a star rating (1–5) and an optional comment. Reviews are visible on the platform and help other users make informed choices. A review may be submitted only once per booking and only after the sitting has ended. Tačkica reserves the right to remove reviews that contain insults, falsehoods, discrimination, or any violation of these terms. The reviewer is solely responsible for the truthfulness and fairness of their review. Submitting false, misleading, or maliciously negative reviews is prohibited.

16. Verification badges and sitter photo

The 'Profile verified' badge means the sitter has completed the required fields (approved face photo, phone number, bio and at least one service with a price) and that their photo has been reviewed and approved by a platform administrator. It does not mean Tačkica has verified the accuracy, truthfulness or quality of the information provided. Every sitter must upload a clear photo of their face. The photo must show the sitter alone (not a group photo), without sunglasses or face coverings. The photo must be a genuine photo of the sitter — not an AI-generated image. Every photo is reviewed and approved by an administrator before publication. A sitter who does not upload a compliant photo cannot obtain the 'Profile verified' badge. The 'ID verified' badge means the sitter voluntarily submitted a photo of an official document, which was reviewed by a platform administrator to confirm it matched the stated name. The document is permanently deleted after review. Neither badge constitutes a guarantee of service quality or animal safety.

17. Conditions of use

To use the platform you must: be at least 18 years old, provide accurate and truthful information during registration, protect your account credentials, and not misuse the platform or its users. Any abuse, false advertising, or deception is prohibited.

18. Personal data protection

We process personal data in accordance with Regulation (EU) 2016/679 (GDPR). Data is retained only as long as necessary for the service. During registration you may optionally indicate a grammatical gender (female / male / prefer not to say), stored solely for correct Slovenian grammar in system notifications. This is optional, never publicly visible, and can be removed at any time. See our Privacy Policy for more details.

19. Changes to terms

Tačkica reserves the right to amend these terms. Users will be notified of significant changes by email or via a notice on the platform. Continued use of the platform after changes are published constitutes acceptance of the new terms.

20. Out-of-court dispute resolution (ODR)

In accordance with EU Regulation No. 524/2013, we inform you that the European Commission has established an online platform for consumer dispute resolution, accessible at: https://ec.europa.eu/consumers/odr. Tačkica does not participate in any out-of-court dispute resolution (ADR) scheme and does not recognise any ADR provider as competent to resolve disputes brought by consumers under applicable law. Consumers nonetheless have the right to attempt to resolve a dispute via this route.

21. User indemnification

Users (pet owners and sitters) agree to indemnify and hold harmless Tačkica from any damages, costs and expenses (including reasonable legal fees) incurred by Tačkica as a result of a user's breach of these terms, misleading or inaccurate information provided by the user, or third-party claims arising from a user's conduct on the platform. Tačkica will notify the user of any such claim and allow them to participate in the defence.

22. Force majeure

Tačkica is not liable for any failure or delay in fulfilling its obligations resulting from circumstances beyond its reasonable control. This includes natural disasters, widespread power or internet outages, cyberattacks, government actions, epidemics and other unforeseeable events. In such circumstances Tačkica will endeavour to restore the service as soon as possible and inform users accordingly.

23. Governing law

These terms are governed by the law of the Republic of Slovenia. The court in Ljubljana has jurisdiction over disputes.